Privacy policy

This Privacy Policy describes how fahaliyas.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our site at www.fahaliyas.com, we may collect necessary information, such as:

1. Your device’s information. (Further details about it ahead.)
2. Your interaction on our site and how you use our site.

We may collect more information if you contact us through our contact pages, such as your email and mobile number, for the sole purpose of making the service more accessible and easier for you. 

We may collect additional information when you decide to make a purchase, which is again to make the delivery process easier. 

This page serves to clearly explain any personal information we may collect and why we do so.

Device Information

When you visit our site, we may track:

1. Version of web browser
2. IP address
3. Time zone
4. Cookie information
5. How you use our site, including:
6. The products you search.
7. Products you checked but didn’t purchase.
8. What part of the website you spent the most and the least time on.
9. How many pages you visited.
10. How you interact with the site.

Why We Collect This Data

We collect device information to personalize your experience and display seasonal, personal, or geographical offers/discounts only applicable to you due to season, purchase history, or location. This data is then shared with our processor, Shopify, to make operations such as processing your order, hosting their online store, or securely handling transactions easier and faster.

Also, we use your data to optimize our site and make it better and easier-to-navigate for users. 

Order Information

If you decide to purchase a product from us, we may collect additional information that you may provide by filling out the shipping form or by sending your information through any communication model. The information includes: 

1. Name (optional)
2. Email address (optional)
3. Billing address
4. Shipping address
5. Payment information including credit or debit card information.

This information is also automatically processed through Shopify, where the platform serves as a provider and data processor for the store owner. It hosts the checkout system, so order data flows directly through their servers to complete the transaction, handle shipping labels, and prevent fraud.

Purpose of Collection

We collect the data to process your payment, arrange for shipping, offer invoices, confirm your order, send tracking links, and inform you about any unforeseen delays, obstacles, or issues that may hinder the delivery process affecting delivery times. In a nutshell, the information is collected to communicate with you regarding your package.

Customer Support Information

We may collect further personal information when you contact us through our Contact page on www.fahaliyas.com/pages/contact. 

Information includes:

1. Your name
2. Your email address
3. Phone number (optional)

We collect this information to personalize your customer experience and assist you with your problems. Alternatively, you may contact us via a phone call at (021)-35644515 or send a text message/voice note on WhatsApp at (+92) 326-3591271; in both cases, we will only record your number.

Minors

This site is not intended for kids under the age of 14. 

We do not intentionally store information about kids below that age. If you believe your kid has submitted their information, please contact us immediately through our dedicated contact page or by simply calling us at (021) 35644515 or leaving a WhatsApp text at 0326-3591271, so we can deal with the issue and ultimately delete the automatically stored information.

Sharing Personal Information

We only share your personal information with Shopify, which we use to host our website. 

Shopify uses this information to process payments and make delivery, shipping, and managing invoices possible. You can learn more about how Shopify uses this information here.

Using Personal Information

We use your personal information to provide our services to you, which includes: 

1. Offering products for sale.
2. Processing payments.
3. Shipping and fulfillment of your order.
4. Keeping you up to date on new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your personal information under specific lawful bases as outlined by the General Data Protection Regulation (GDPR). We collect and use your personal data only for the explicit reasons detailed below:

1. Performance of a Contract: We process your personal information (specified above) to process orders, ship products, issue receipts, and provide order updates or customer support.
2. Your Consent: We process your data for promotional purposes only when you have given us explicit consent to do so. 
3. Legitimate Business Interests: We process certain data (such as browsing activity, IP addresses, and order patterns) to prevent fraudulent transactions, secure our website, and analyze traffic to enhance user experience. 
4. Compliance with Legal Obligations: We retain transaction logs, tax invoices, and accounting records where required by applicable laws, financial regulations, and tax authorities.

We do not process personal data under public interest or vital interest grounds, as these do not apply to our standard retail operations. 

You may withdraw your consent from promotional messages at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Retention

When you place an order on this site, we retain your personal information (specified above) to keep records and/or to offer benefits/discounts that may only be applicable to repeat customers. This information is retained until you ask for complete erasure. 

Automatic Design Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access your personal information we hold about you. 

You can, at any time, ask for erasure, update, or correction of the saved data. If you would like to exercise these rights, please contact us through the dedicated contact page.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. 

For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. 

If you would like to exercise these rights, please contact us through the contact information.

Cookies

We here at Fahaliya’s use functional, performance, advertising, and social media or content cookies to personalize your experience and offer better services when you visit our website. Learn more about cookies and how we use them:

What are Cookies?

Cookies are a tiny piece of encrypted code saved on your browser when you enter a website.  Oftentimes, when one enters a website, a prompt appears asking whether the person would like to accept cookies.

They are used to personalize your experience on the site. For example, let’s say a website uses a vigorous firewall to monitor incoming and outgoing traffic, now every time you switch pages, these vigorous checks would be a hurdle to bear.

Hence, websites use cookies. 

Once the cookie is saved on your browser, that way the website can mark you as a safe user and exempt you from checking again and again. How long you would be exempted from, depending on the type of cookie. Here what you need to know in plain language:

Necessary & Functional Cookies

These are essential for the website to operate correctly. 

They allow you to navigate the store, add fragrances to your shopping cart, and securely log in or check out. Without these cookies, basic features like keeping track of your cart while you browse different pages will not work. 

These cookies do not store personal details that identify you directly.

Performance & Analytics Cookies

These are the cookies that collect anonymous information about how visitors interact with our site, this information includes, which pages are visited most, how much time is spent exploring a collection, and if error messages occur. 

This data is then shown into Shopify Analytics where we can see to improve site performance, fix technical bugs, and enhance your browsing experience.

Advertising & Marketing Cookies

We use these cookies to deliver promotions and advertisements tailored to your interests and perfume preferences. 

These cookies help us see relevant offers that you are more likely to be interested in. They also limit how many times you see a specific ad and measure the effectiveness of our marketing campaigns.

Social Media & Third-Party Cookies

These cookies are set by third-party services integrated into our site, such as embedded videos, customer support widgets, or social media sharing buttons (like Instagram or Facebook). 

They allow you to interact with external platforms easily and may track your browsing across other sites to build a profile of your interests.

Do Not Track

Do not track is a request sent from your browser to prevent data collection. However, there are no clear laws that precisely define how to deal with this request. Therefore, we do not alter our data collection process upon this request. 

If you wish for your data to not be collected, please contact us through our dedicated Contact Us page.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. You are requested to overview the policy every time before purchasing a product.

Contact

As we repeatedly encourage throughout the policy, for any information that you may need regarding our products, privacy policy, or any policy, please contact us through our dedicated contact page or by ringing us a bell or leaving a text through WhatsApp messaging app.

Contact information:

1. Phone: (021) 35644515 
2. WhatsApp: (+92) 326 3591271