Refund policy

Fahaliya’s offers a 7-day return and exchange policy subject to your fragrance not being used more than 5% at the time of requesting a return or exchange. 

Simply put, if you purchase a product that didn’t meet your expectations or in case of change of mind, you can send the fragrance back and receive the complete amount back in the same account you used to send the funds.

Alternatively, you can request an exchange where you can exchange your purchased fragrance with any fragrance of your choice. If the exchanged fragrance’s worths more or less than the returned product, the remaining or the outstanding amount would be shared to the specified account.

How To Start a Refund or Return Request

Please note that product(s) sent prior to our information or coordination would not be accepted for either refund or exchange. Moreover, ensure the product still has the label and tag in their original state.

To start a return or exchange complaint, call us at (021)-35644515 or leave a WhatsApp text at 0326-3591271. 

Our trained customer support representative will be in touch as soon as possible to assist you with the following steps. Here’s how the traditional process follows:

  1. Get on a brief call with our representative to explain the reason for return or exchange.
  2. If the reason is valid, you would be required to capture images of the product(s) to prove optimal condition before you dispatch. The sender will bear the delivery charges.
  3. Our team will then inspect the product upon receiving.
  4. If the return is accepted, the amount will be transferred back to the specified account during the call or the account used to transfer funds.

For exchanges

  1. Choose the scent you want as a replacement.
  2. If the new item costs less, we will transfer the remaining balance back to your account.
  3. If the new item costs more, you will simply pay the difference amount via bank transfer or Cash on Delivery before or upon dispatch.

Note: In the process of return, banks or intermediaries may cause unexpected delays that Fahaliya’s should not be held accountable for. We usually release funds in 3 to 5 business days. 

Damages And Issues

In case of exchange requests, it is imperative that the product’s health remain optimal and it shouldn’t be used more than 5% when returned. 

We understand that couriers may not handle the product carelessly that can cause damages to the bottle, causing dents, spills, or cracks, therefore, please document your return process with pictures or videos to ensure the process remains free of such errors.

Order Cancellation

You may cancel your order within 24 hours of placing the order. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable and order can not be cancelled. 

Fahaliya’s has the authority to cancel orders for reasons including but are not limited to such as:

  1. The item is out of stock.
  2. Pricing errors.
  3. Credit card payment declined by the issuing financial institution.